When we look to improve the bottom line, our natural tendency is to consider pricing strategies and margins and to look for new revenue opportunities. We look to maximize cash flow, reduce expenses and streamline management costs. We find ways to reduce interest payments or to fail more quickly with new initiatives. But leaders often miss the human performance and capacity blind spots that are eroding the bottom line.
“How, you might ask, are these blind spots eroding earnings?”
Great question.
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